The behind-the-scenes management team seems to be the root cause of the casinos customer base shrinkage. The only thing good, was the employees personality and their excellent rapport that they seem to establish by being friendly, motivating and caring.

I visit the casino as a Local Guide monitoring the atmosphere, customer satisfaction, customer service and the overall performance of the casino.

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And when we left, a generous tip was still on the table for the one housekeeper on that floor. We (my husband and i)bought our own bed coverings, towels, and wiped down our room, ( our choice - COVID precautions). I had hoped upon our leaving the manger would have considered giving us a discount, she did not, but offered a $20 food credit( useless we were leaving that morning)įinal note, as I expressed upon my arrival to the concierge, I am sensitive to the staffing shortages and salary challenges regarding staff and tip well regardless of service. The website says the pool was open) but it’s the principal since I made the reservation a month in advance.

( btw- the pool was not open anyway - we did not know that until 2 days later. After a 5 hour drive, we did not want to wait another 45 min in hope to get the right room. Upon arrival we waited 45 min- for our room (as it was not ready.) When we got to the room, it was not what I reserved( deluxe king non smoking pool view). Unfortunately I cannot give a great review.

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